Roku Ultra 4K UHD Streaming Media Player

The best way to show how much I would like to give a zero to this product is by cutting and pasting my correspondence with the support department. If you think this is acceptable, we are cut from different cloth, because I'm not one to enjoy being insulted, especially over of $5-6 part. I purchased this unit less than four months ago. With all the new streaming devices coming on to the market, you would think ROKU would want to hold on to their market share. My favorite repetitive line in their correspondence is "I apologize for the inconvenience that this problem has caused you." Penny-wise and pound-foolish, in my opinion. By the way, although the pasted thread doesn't show it, every new response from them after the first one included the presumptive close, "Your request #(1244984) has been marked as resolved." Irritating. The correspondence below should be read from the bottom up: ________________________________________ From: Roku support [mailto:customersupport@roku.com] Sent: Thursday, December 28, 2017 12:43 PM To: Mark Subject: [Request resolved] #1244984 - Questions about returning my Roku player Hi Mark, Your request #(1244984) has been marked as resolved. To add additional comments to this ticket , reply to this email. Issue : Questions about returning my Roku player ________________________________________ Ash, Dec 28, 12:42 PST: Hi Mark, I appreciate your time in contacting Roku! I apologize for the inconvenience that this problem has caused you. It has been our aim to provide you the excellent service you deserve and we would like to count and keep you as one of our satisfied and valued customers. Uncontrollable situation like this can also be very frustrating on our part as there is nothing that we can do to make you happy.Despite this, allow me to sincerely thank you for taking the time to email us. Take care and have a good day. Regards, Ash ________________________________________ Mark, Dec 28, 10:07 PST: Really! That’s Roku’s version of customer service? If your product had worked this poorly when I purchased it, I would have returned it within Amazon’s return period. Now that it is out of the 30 day return period from Amazon I get silly excuses from you, the manufacturer, who is supposed to be warrantying it for a year. What value is your headphone feature if your customer can’t watch even a full feature film? By now a reputable company would have sent me a new remote instead of wasting my time. What do these cost you to make? $5? $6? Nonsense! ________________________________________ Ash, Dec 28, 06:02 PST: Hi Mark, Thank you for writing to us, I apologize for the inconvenience caused to you. As we have discussed when you use the Headsets with the Remote control, headsets will use the power from the batteries. I suggest you to try using the rechargeable batteries in your remote control or try using the private listening feature from your smartphone. Take care and have a good day. Regards, Ash ________________________________________ Mark, Dec 27, 08:51 PST: When I first received the unit, batteries lasted 20+ hours with the headphones. Now you can’t even watch one movie. Something has definitely gone wrong. It works fine without the headphones, but the reason I purchased it was to use with headphones. ________________________________________ Ash, Dec 27, 05:40 PST: Hi Mark, Thank you for contacting Roku! I apologize for the delay in response and inconvenience caused to you. From your email I understand that the batteries are draining fast in your remote control, when you use the Headsets in the remote control, the headsets will consume the power from the batteries to run, it will make the batteries to drain fast. I request you to observe the remote control without the headsets and check whether the batteries are draining fast or not. Take care and have a good day. Regards, Ash ________________________________________ Mark, Dec 24, 12:42 PST: I’ve attached my receipt. Attachment(s) ________________________________________ Mark, Dec 23, 15:42 PST: Message: Since receiving the unit, the remote would eat batteries quickly when headphones were plugged in, but I figured it was simply the nature of driving the audio from the remote. Battery use continued to get worse over time, and now the audio breaks up in the headphones except with brand new batteries, somewhere between 80-90% battery life left. It is intermittent (every few seconds), and seems to have nothing to do with the headphone cable (I've tried three different headphones, with the same problem).