Plantronics Voyager Wireless Headset (Grade A Refurbished)

This refurbished headset did not work! While I could hear with it very clearly the microphone did not work. The very first time I used it the person on the other end could not hear me and kept saying hello, hello. I turned it off and was able to have a conversation. I then used my phone to call my business line and realize that the microphone did not work at all. Additionally the extra rubberized earpiece they sent was broken; torn right at the spot where you attach to the headset. This was no biggie since I had extras however coupled with the fact that the Bluetooth didn't work I give this one star. Additionally I contacted Amazon, Assurant who I purchased the insurance thru, and the seller and no one sent a replacement. Last time I will ever buy anything that says "Amazon Certified ! I love all of my plantonics headsets purchase previously but they don't last for more than a year or two. Thought I would replace it with this one but I guess I will have to go back to buying it brand new. I suggest you just skip this one.