Top positive review
2 people found this helpful
BB 8/Force Band Combo Special Edition
By Hello on Reviewed in the United States on December 28, 2016
We bought two of the BB8/Force Band Special Edition combo and so far the kids are enjoying it. It comes in a metal case that you can store the droid and the band. We charged the droid by connecting to a computer and the other one to an adapter via the wall outlet. The droid does not come with a wall current adapter but it is the usual USB wall outlet. The droid comes with two cords, one to charge the droid's base and one to charge the Force band. While charging, in which it did not take long to charge, we downloaded the app. The app gives step by step directions as a printed manual does not come with the product. After the app has been down loaded and while the band was charging or after it has been charged, place your mobile device (tablet or phone) near the band, follow the prompts and the app will update the band without connecting the band and the mobile device. We had to update in two separate updates as the audio was updated after the first update. For one of the bands, we had to manually go into the app settings and tell it to update the second update, the audio update. The audio update is the largest of the two updates. BB-8 can roll on hardwood floors and carpet. In order to get the Holocrons and the armory to appear in the app, after the update, go through the force training as you must complete it and then they will appear. Sphero has YouTube videos demonstrating the steps as it is very helpful. I think in YouTube we typed in Sphero Force band and I think they have four videos showing the getting started etc. The kids feel like a Jedi as Obi Wan's voice comes through the band, not the droid, training them as if they are in Jedi training. We love seeing the kids walk around the house looking for holocrons, bringing in the holocrons and the excitement of watching the holocrons appearing in the app. The mobile device is not needed to direct BB8 but it is needed to update, force training, etc. We did contact customer service via email and I think within 12 hours the email was answered with clear answers. So far so good!
Top critical review
51 people found this helpful
Zero connectivity, zero help from Sphero support
By R. Morris on Reviewed in the United States on February 4, 2018
I really want to love this product. It looks great. It worked wonderfully for 24 hours. And yet now no device will recognize it via Bluetooth. Neither iPad, iPhone, android tablet, or the previously setup Forceband will recognize it. I sent a support ticket to Sphero, and received a copy of their connectivity Troubleshooting webpage, which I had already read and attempted. Two additional support requests over the past two weeks have gone unanswered. I’m returning this product. They left my son disappointed in their product, and me disappointed in their total lack of support. *** UPDATE *** So, I decided to return the droid to Amazon and buy another. Since it was defective, the return didn’t cost anything. SURELY with all of these positive reviews I just got a bad droid, right? Droid #2 arrived today. I charged the droid and followed the simple instructions. IT CONNECTED to the android tablet on the first try! Yay! Then it started to download the firmware. Ok, no biggie. Most things download updates now... Except it got stuck at 99% for two hours, and then timed out. Now I have dead droid #2. I’m going on 14 days and four messages to Sphero support (I’ve logged into their support website, and it does show all of the messages as logged into the system) with no response whatsoever. These are terrible toys from a terrible company with terrible support. I cannot recommend against them strongly enough.
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