Top positive review
7 people found this helpful
Surprised at the increase of clarity and volume vs. Samsung's tv's speaker.
By dewzter on Reviewed in the United States on November 19, 2016
This sound system was easy to install on my 55" Samsung 2015 smart tv. After the installation I was pleased to find out that my other remotes (Dish Network, DVD Blu-ray, and Samsung tv remote) were all able to adjust the volume without having to reach for the Soundbar remote every time I wanted to raise or lower the volume. The Bluetooth connection between the Subwoofer and the Soundbar synced without a hitch but I did have to use the audio cable to get the system working as for some reason or other I was unable to sync the wireless Bluetooth feature with the tv. The absence of the wireless Bluetooth feature was no big deal because the audio cable works great. For a price of $129 (Friday, Nov 11th special price), I was pleasantly surprised by the increase in volume and clarity this sound system produces versus my tv's built in speakers. In spite of only 130 total watts between the Soundbar and Subwoofer combined, this system does everything I need a sound system to do to enhance my tv and music listening experience. I don't need a sound system that "blows" me out of my living room, I wanted a system that increased volume and clarity and the Samsung HW-K360 does the trick. Some reviewers have had a problem with the Soundbar/Subwoofer not turning on automatically, I've had no such problem as the Soundbar/Subwoofer automatically turn on when the tv turns on and goes off when the tv's turned off. I also like the remote's "sound effect" feature making it easy to switch from one type sound effect to another. Granted, as others have said, the remote is small but this is fine with me seeing as how there are not that many features/selections to warrant a larger size remote.
Top critical review
14 people found this helpful
Stuck in Samsung Service Pergatory (Customer Service is HORRIBLE).
By liless on Reviewed in the United States on May 20, 2017
Worked great for ~4 months, then abruptly the sound bar would not turn on. Sent it in for repair; received the repaired unit a couple of weeks later. sound bar had power, but would throw an "APP!" error and shut down immediately. Another call to customer service, returned for repair again. Received the repaired unit, but the sound bar will not turn on again. Called customer service, talked with the supervisor, who referred me to the Executive Customer Relations (ECR) department. High volume of calls, so I agreed to have them call me back. After a few days, I called to connect with the department, but found I was routed to the TV service team, who forwarded me to the audio team, who started all over again and eventually agreed to transfer me to ECR. High volume of calls; service rep promised to call me back. After another few days, called the service dept again, asked for the supervisor, who confirmed the unit had been repaired twice. I corrected her, saying I had sent it in, but it had never been repaired. She tried transferring me to ECR, but high volume (at this point, I understand why). So, after nearly 3 months of this process, we're still trying and looking for an address for the division head to explain how poorly their repair service contactor is doing. (BTW, I've omitted how many times we've been in chat sessions and phone calls, but we're guessing at this point I've lost a good 4+ hrs to this process.). Very disappointed, as we have owned Samsung TVs for many, many years and love them.
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