Nintendo Wii U Super Mario Maker Console Deluxe Set

I would like to start off by saying this was a birthday gift for my child and when opening it you could say that he was crushed. Upon receiving this package, everything seemed fine. I immediately noticed something was wrong once we opened the box. Inside i found all the cords, tangled in a big pile along with the controller and the console itself. It was missing the 8 bit figure of mario that it was supposed to come with. the console itself was scratched all over as you can see in the picture i included. we knew we were going to send it back at this point but we tested to see if it even worked, so we plugged it in. there was already an account on this wii and the game code had already been used. we packaged it back up exactly the way we received it and returned it. This is what the world has come down to now i guess.