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1,954
4.4 out of 5 stars

Ooma Telo VoIP Home Phone System

$44.99
$149.99 70% off Reference Price
Condition: Factory Reconditioned
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Top positive review
59 people found this helpful
So far, glad I bought it and very happy!!
By JOSEPH on Reviewed in the United States on March 29, 2016
We were finally bumped up in our Internet data speed at home enough to be able to give the Ooma line a try out, from 1 Mbps to 3 Mbps. I know it has many, many mixed reviews, but so far, and it's been a few months now, I am very happy with the purchase and switching to Ooma from the old, very expensive landline. I bought the Ooma certified refurbished "Telo" which saved a chunk of money right there and it has worked great from day one and looked brand new when I got it. The slightly used box was the only giveaway it was a used unit. My biggest gripe with the Ooma brand is lack of clear or current information, in the box or on the website. Sure it shows the basics but no info on things like turning down the brightness level on the Telo unit, it is a nice blue, and you can change the color, but it's really bright out of the box, I did find out how to dim it online. Or that when you "port the landline number" it was with us anyway, porting automatically closed our landline account, which we found out when we went to close it ourselves. Sure if you hunt around online you can find it, but I think it should be easier to locate on the company site and keep it updated! As for savings? It IS THERE!! We were spending almost $50.00 a month for just basic phone service and caller ID, now, after paying a little over $120.00 for the entire YEAR, there's a saving of over $400.00, and it now costs only $4.24 a month, just the local state and government fees. LOVE IT. The call quality has been pretty good so far, yes I've had the echo calls but since we don't use the home phone an awful lot what I love the most is being able to monitor the phone from my computer or smart phone while out and about. I feel you are going to want to just spend the money and go with the premiere plan. The basic Ooma plan is just too basic and about all of the cool features are with the better plan anyway, it is worth the money. I'll just pay for that once a year though. Also keep the number you get to start the service as a second number or get another number to be the second number, it can give you a second line on your cell phone through the Ooma app. And that Do Not Allow Calls blacklist? Perfect because before switching almost all our calls on the home phone had become sales and 'Robo' calls! I had gone online and completed the "Do Not Call Registry" several times over the years but apparently the businesses that call never got the message so this system works fantastic for that feature alone! Now, a call from a known or unknown number that more likely than not is a sales call can be added to that list. Sure our Panasonic phone system allowed up to 10 blacklist numbers but we were getting far more than that and for the landline company to help would cost even more money! I most recently purchased one the the HD2 handsets for the home Ooma system, a used one that like the Telo looked and worked like brand new. So far even that has turned out a better buy than expected with the overall low ratings. Maybe because we live in a rural area, but the experience has been really good so far. If down the road problems arise and we don't like the Ooma we'll just drop a home phone all together and just use our cells!
Top critical review
161 people found this helpful
DON'T if transferring a home phone number.
By EdCoolio on Reviewed in the United States on November 25, 2020
Ooma has a great concept: only pay FCC fees for VoIP service, make money with add on services. So, I get the magic black box. Setup is a breeze. It's up and working with Ooma phone number. The service defaults to the premier service, which will charge you card after 30 days and this is immediately disabled. I only want a phone. Anyways, I go ahead pony up the $35 for a number transfer of my home phone number to the Ooma. Big mistake. The entire affair was Ooma blaming the customer (me) that the PIN was wrong. Eventually they figured out it wasn't. Then they blamed the previous provider, which it may have been, but that's not my problem. In fact, the purpose of being forced to give them $35 is so they take care of the number transfer - not me. The worst part of the entire affair was the non-stop emails from "customer service". These emails were worded in such a way that essentially stated that if I don't reply to them within a short time period, the would cancel the port. After replying to each and every message, they caught me gone for the weekend with a 24 hr. "answer the email or we keep your money". Well, they kept the money and cancelled the port. In the end, the concept is there. The equipment was problem free and seemed to work well for the number that was assigned. The problem is customer support. They were beyond worthless and it occurs to me that if I went through this to do a simple number transfer, what would happen if I had a problem with the service or the device?! The final piece of information you need to know: The FCC was contacted about their number porting practices so that they would call me to figure out what went wrong and maybe get me my money back. Nope. Weeks have passed, not an email, not a call. I find it funny because they sure didn't have a problem sending out a ton of email to dump the work and keep my money. I ended up having to return this nice device (refurbished is fine) thanks to the worst customer service I have experienced in the last 10 years. Think about that. Over an entire decade, the worst... by far. No thank you. I'll keep my money and personal time. What a nightmare...

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