Top positive review
138 people found this helpful
Fantastic TV with A Couple Drawbacks
By Kevin on Reviewed in the United States on October 31, 2015
Wonderful set. Easy set up using HDMI cables to a SONY sound bar and wireless sub-woofer. Picture is awesome. Price was amazing. Sound is decent without the sound bar, but is fantastic with it. One SONY remote that came with TV operates everything. Sound bar comes on automatically with the TV. We are happy with the Netflix, Amazon Prime and You Tube apps that are built into the set. The set connects to the internet and updates with the latest software during setup. I gave this set five stars but it isn't perfect. There is no way to delete internet channels like Crackle and Vudu that we have zero interest in. The icons remain and can't be moved or deleted. Why scroll through channels you don't want to click on the ones that you do? The internet channels available for adding to the set are decent, but PBS and others are missing. We have a ROKU player and every set maker with internet capability should take a lesson from ROKU. They did it all right. Second complaint is that the wide button to change the screen aspect does not function with internet channels. You can't eliminate the horizontal bars at the bottom and top of the picture image to fill the entire screen when watching internet channels presented in widescreen format. That sucks. You are able to use the WIDE button to change screen size or zoom with broadcast channels. SONY and every TV manufacturers should have a simple "FILL SCREEN" button that expands the picture to fill the screen of the set.
Top critical review
174 people found this helpful
It's not working at all !!!
By Manny on Reviewed in the United States on November 24, 2015
Unpleasant surprise !!!. I A 4 months old SONY tv just went dead. I'll be contacting Amazon and Sony to find out what the heck is going on with this particular unit. I'd been a satisfied SONY consumer for a long time. I am sure I won't be disappointed this time. ONE star for now. Hope to improve rating later on. I will keep you updated. Saturday, November 28, 2015: Amazon transferred call to Sony (customer support). After 12 minutes pressing all the #'s on my phone, I was placed on hold; around 3 minutes later, the phone went dead; 12:01 pm, i placed direct call to Sony 1-800-883-6817, nice guy on line, after 24 minutes, he told me we need to escalate to next level ( technical specialist). Technical specilialist is on the line running diagnostic; asking me to do the same thing over and over (plug the tv, unplug the tv, press the "home" on the remote etc ) at 12:32 pm, I am placed on hold......12:39 technical specialist in on to inform me that a technician will be stop by to do in home repair (within 2 business days)....... Update: December 1, 2015, the following email arrived 1:00 am today "Dear Valued Sony Customer, Sony records indicate that you recently contacted our support services. We are pleased to announce that you have selected one of our premier authorized service providers. Sony Customer Support will be tracking the progress of your service event and will expedite your repair as soon as the part(s) are received. Thank you for choosing Sony and feel free to contact us if you have any questions regarding your service request. If at any time you are not satisfied with the level of service you are being provided, please contact us at 1-800-222-7669 (U.S.) and 1-877-899-7669 (Canada). Sincerely, Sony Service Company Customer Information: Notification: D877545988 Model: KDL48R510C Serial: 5056059 '' Service Contact Information Location: ELECTRASOUND INC Phone number:(800)252-4200 E-Mail:paulmjr@electrasound.co December 2 2015's Update: Per Electrasound Inc, repair person will stop by on Monday, Dec 7 between 12-5pm. I'll bring SonyTV to my office. A similar experience with VIZIO last year (a more expensive tv), VIZIO just replaced it., end of the story. December 7th, 2015's Update: The BS dancing begins !!! A phone call from ELECTRASOUND to let me know there is a delay on service due to not receiving parts needed to repair. They will call me back to re-schedule service when "parts" available. A email from sonyrepaircenter@am.sony.com indicates there is a service delay. December 10, 2015: I called Electrasound ( I -ME- called them) to get status update. According to person who answered & put me on hold for 5 minutes, they will stop by next Monday to repair TV. DECEMBER 14, 2015: Electrasound tecnician just fixed TV. I promise to revise review later on. Rating could go up depending what happen in next 3 months !!!
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