Top positive review
22 people found this helpful
Get it!!!
By Customer on Reviewed in the United States on November 24, 2015
Edit 10/03/2016--- 10 months later and I would still recommend ----------------------- Just got it in the mail today and could not be more excited or satisfied! The picture is great, the sound is perfect for my bedroom. I chose this TV because it's a great price for the size and Sony is an extremely reputable brand. Our other Sony TV, a 17 year old behomoth, is still going strong. This TV itself is really light. I carried it upstairs myself with no problem. This is our first new TV in almost 20 years, so I'm totally out of touch with flat screens and was surprised by how thin it was. I kept joking to my mom that Amazon sent me a picture frame, not a TV. The thinness wouldn't be an issue unless it was for public display or if you have little kids. I could see it breaking pretty easily if it was accidentally knocked over. I also didn't have to buy a TV stand for it because it fit perfectly on my nightstand. I read that another reviewer didn't get screws with her TV for the stand. Mine came with everything I needed and the only tool I needed was a screw driver. I set the TV and wireless internet up in less than 10 minutes, without even bothering to look at the manual. The most difficult part was trying to remember my Netflix password and I'm honestly pretty technologically challenged. The remote is kind of flimsy but I love that there's a Netflix button directly on the remote. Netflix is the whole reason why I decided to get the TV and I don't plan on attaching cable. So far 10/10 would definitely recommend. Will update if my opinion changes.
Top critical review
174 people found this helpful
It's not working at all !!!
By Manny on Reviewed in the United States on November 24, 2015
Unpleasant surprise !!!. I A 4 months old SONY tv just went dead. I'll be contacting Amazon and Sony to find out what the heck is going on with this particular unit. I'd been a satisfied SONY consumer for a long time. I am sure I won't be disappointed this time. ONE star for now. Hope to improve rating later on. I will keep you updated. Saturday, November 28, 2015: Amazon transferred call to Sony (customer support). After 12 minutes pressing all the #'s on my phone, I was placed on hold; around 3 minutes later, the phone went dead; 12:01 pm, i placed direct call to Sony 1-800-883-6817, nice guy on line, after 24 minutes, he told me we need to escalate to next level ( technical specialist). Technical specilialist is on the line running diagnostic; asking me to do the same thing over and over (plug the tv, unplug the tv, press the "home" on the remote etc ) at 12:32 pm, I am placed on hold......12:39 technical specialist in on to inform me that a technician will be stop by to do in home repair (within 2 business days)....... Update: December 1, 2015, the following email arrived 1:00 am today "Dear Valued Sony Customer, Sony records indicate that you recently contacted our support services. We are pleased to announce that you have selected one of our premier authorized service providers. Sony Customer Support will be tracking the progress of your service event and will expedite your repair as soon as the part(s) are received. Thank you for choosing Sony and feel free to contact us if you have any questions regarding your service request. If at any time you are not satisfied with the level of service you are being provided, please contact us at 1-800-222-7669 (U.S.) and 1-877-899-7669 (Canada). Sincerely, Sony Service Company Customer Information: Notification: D877545988 Model: KDL48R510C Serial: 5056059 '' Service Contact Information Location: ELECTRASOUND INC Phone number:(800)252-4200 E-Mail:paulmjr@electrasound.co December 2 2015's Update: Per Electrasound Inc, repair person will stop by on Monday, Dec 7 between 12-5pm. I'll bring SonyTV to my office. A similar experience with VIZIO last year (a more expensive tv), VIZIO just replaced it., end of the story. December 7th, 2015's Update: The BS dancing begins !!! A phone call from ELECTRASOUND to let me know there is a delay on service due to not receiving parts needed to repair. They will call me back to re-schedule service when "parts" available. A email from sonyrepaircenter@am.sony.com indicates there is a service delay. December 10, 2015: I called Electrasound ( I -ME- called them) to get status update. According to person who answered & put me on hold for 5 minutes, they will stop by next Monday to repair TV. DECEMBER 14, 2015: Electrasound tecnician just fixed TV. I promise to revise review later on. Rating could go up depending what happen in next 3 months !!!
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