Top positive review
59 people found this helpful
The Best Headset Available on the Market but Have the Right Expectations
By The Compari-Shopper on Reviewed in the United States on November 18, 2014
This headset is not perfectly perfect in every way but it is the best that you can buy. This is the only headset in the Plantronics lineup listed as having "premium" quality sound. It is Plantronics' flagship headset. Plantronics is the industry leader in earpiece headsets. If you are looking for the highest-quality headset you can buy, look no more. You have come to the right page. The primary complaint I've read about on the Plantronics customer service site is that after two years the battery will die a natural death due to old age. So do realize that this will not last forever. If your battery dies while the headset is under warranty, that's too soon and Plantronics will replace it. If your battery dies in less than 2 years but out of warranty, Plantronics is currently offering customers substantial discounts to buy replacements. (Save your receipt! Scan it if you're paperless. Or buy it from Amazon where they will keep a record for you.) I just bought my second one - the first lasted about 4 years for me with light use. I did read that some can get extra life out of their battery by putting the headset into a ziploc and then into the freezer overnight... so if you're here for a replacement, you might try that first and buy a little more time. I got a few extra months out of mine by discarding the (optional accessory) case I was using to charge it and by charging it directly through the OEM cord that came with it (so save that too!). WHAT YOU GET: Packaging is Easy to Open: there is a large sticker sealing the opening to the smallish box closed. That is easily cut with a pair of scissors. Then pull out the cardboard wings that are tucked into slots on each side of the front of the box and open it up. - Plantronics headset (battery is permanently installed) - Proprietary charging cord with separate wall plug - Two additional ear plugs -- larger and smaller than the one preinstalled on the headset - Foam covers for the ear plugs, to use or not as you prefer - Instruction Booklet - Instructions on Firmware Update - Safety Warnings - Some stuff in another language The cord is USB on the wall end and proprietary on the headset end (only matches the headset). That means that you can plug the cord into the computer to get firmware and software updates from Plantronics (which is the first thing that they recommend you do upon unpackaging your headset). The cord is short, just under 10" long (without the connectors). It's easy to change the ear plugs in and out so that you can try different sizes. You just press in and turn to the left. To insert one, you press in and turn to the right. (All of this is in the instruction book.) I found that I could use the small or the medium. I'm a 5'7" woman who weighs more than she should but you wouldn't hate sitting next to me on a plane. The ear plug sits loosely just inside your ear. You may not even feel it. It's definitely not a snug fit and you will hear surrounding sounds in both ears. What keeps the headset in place is the rest of it, not the ear plug. The boom mic is adjustable. I found it was directly pointed toward my mouth in it's lowest position. The device has a call button on the round part, from which the boom extends. That's for taking and ending calls if you don't want to use voice commands, which also work. On the underside of the boom is another button that mutes calls among other things. There is a volume rocker on the upper back part of the largest part of the device -- the part that goes behind the ear. And below that is the on/off switch. At the bottom of the back is the charging connector -- just a bit of recessed coppery looking metal. It reads "Plantronics" in very subtle small pale gray lettering at the bottom of the largest part of the device, on both sides. You can see where it is in the small shiny black part at the bottom of the picture. If you have the right expectations (it's not a magic genie... It may only last for two years... A very few of them will be defective and will require replacement...), you will be delighted with your purchase. You will not find better sound quality anywhere else. If you are used to music headphones, the looser, more open feel of the headset in your ear (or barely touching the front of your ear), might take some adjustment. I highly recommend this product and am confident that, if after reading this review you still want it, you will not be disappointed. UPDATE: One feature I have come to really appreciate is the voice commands. Some parts of my house get spotty cell phone reception. So, when I'm wearing the headset (during work hours), I always leave my phone in a "good reception area" of the house. If a call comes in, I don't have to rush back to the headset to pick it up, I just say, "answer" and the headset picks up the call. If the caller is in my address book, the phone will announce who's calling. If I'm silent or say "decline," the call is not picked up.
Top critical review
51 people found this helpful
Has some great features, but...
By debndale on Reviewed in the United States on March 11, 2014
I bought this for my wife but she's not thrilled with it. It's a little heavy - perhaps twice the weight or more of the Voyager 520s she has used for years. It doesn't have the in-the-ear fitting, it's more up-to-the-ear. I think that will just take some getting used to. My wife isn't really excited about it but I think that it announces callers by contact name rather than by number is pretty cool - especially when you can't immediately reach or find your phone. Voice answer is good, too, but takes a little practice to satisfy the voice recognition in the headset. So, why 3 stars instead of 4 or 5? The proprietary charging system is why. After having spent years buying expensive proprietary charging devices, especially expensive when buying car chargers, for Plantronics headsets I had hoped that Plantronics had joined the rest of the industry in using micro-USB for charging like my Motorola HX550 does. Instead, I find myself having to buy a bunch more proprietary chargers. The charger cable connects magnetically and is easily dislodged, leaving you with an uncharged headset. Even worse - terrible, even, is that the charging cable is only about 1 foot long! That means that you have to plug the thing in and reach to the floor just about to get to the headset. I don't know about you, but I don't have tables 12 inches off the ground right next to my outlets. Hanging a magnet connection by the heavy headset pretty much means the headset is on the floor. This charging system is just about the stupidest thing I have seen in cellular phone accessories. So.. that's why 3 stars. Update 7/12/14. After having this a few months I have to update. No longer is it worthy of even 3 stars but it's not quite bad enough to get one star since I haven't yet thrown it away. My wife eventually refused to use the headset and I got stuck with it when I lost my Voyager 520 - we had used those for years. What I found with the voyager legend is that, for all it's high-tech features, it really fails as a functional tool. Voice recognition on the phone is broken. On the 520, redialing always redialed the last dialed number - what you expect from redial. With the Legend, redial is not redial; it's dial. It dials the last call, inbound or outbound. So an incoming wrong number or telemarketing call breaks your redial to call back your office or wife. Redial on the legend almost never gets me to who it is that I want to talk. Even worse, with the Legend if your headset disconnects for any reason, just walking to the next room, redial will complain that there's no number to dial. When I installed the Legend I had to approve it to access my call history on my phone but it doesn't do anything useful with it. Even though it has access, the legend won't figure out who the last call was once you've walked out of the room and back, disconnecting and reconnecting the headset. Also, my phone had voice dial that worked with the 520. With the Legend it interrupts the voice commands to try to handle it in the Legend rather than the phone making voice dial on the phone impossible. We ended up getting my wife a Plantronics M55 for about 1/4 the price of the legend and she likes it fine even though it is more cheaply made and, therefore less comfortable than the Voyager 520. I'm more practical and won't throw away the Legend; I'll use it while it lasts but I won't buy another nor will I recommend that anyone buy one. Update 8/26/2014. Ok, I'm going with the one star now. Because I use my mobile phone for work,, I need reliability and quality in a headset. The Legend has a sensor that detects when you put the headset on and take it off. Apparently it is not very reliable. As I wear the Legend in important phone calls, it would switch back and forth between headset and handset to the point that I had important customers complaining. The Legend is in the trash replaced with the 29 dollar M55. That's about 150 dollars in headset and charging accessories/cables down the drain. What a waste.
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