N-19 Alarm Clock Dock w/30-Pin

The alarm volume feature on this alarm clock does not work on all products. I ordered this alarm clock, and on the first day I slept through the alarm, because it went off at an extremely low volume and not the much louder volume I had set the alarm clock to go off at. I began testing it out and realized the alarm volume feature does not work on the alarm clock. I had been listening to music the night before at a very low volume and that is what volume the alarm goes off at. So, if you forget to increase the volume of the radio before bed, that is the volume the alarm goes off at the next morning.I called the company and they said that product was defective and I should exchange it for a new one. So, I packaged it all back up, drove to UPS, dropped it off and Amazon sent me a new one right away. Low and behold, the new product I got had the exact same defect. So, I called the company again, and they said it just must be bad luck. They told me to send the product to their facility and they'd test out one to make sure it works before sending me a new one. So, I once again packaged up the device, mailed it back to them, and asked them to please send me a new one ASAP, as I hate using my cell phone as my alarm clock.I never heard back from them. After several E-mail and phone call attempts, I finally got through to someone one month after they received my alarm clock I sent them. They said they'd look into it and have someone get back to me. No one ever did. So, I sent more E-mails and more phone calls. It wasn't until I got through the second time and they knew who I was, that I realized they were deliberately ignoring me, because all their alarm clocks were malfunctioning with the same defect. They offered to send me a Bluetooth audio system that I could put on my bike (I don't have a bike) to replace the alarm clock. I told them I needed an alarm clock so they offered me my money back. At that point, I had wasted so much time with this, I just took the hit and had them send me the defective alarm clock back, which they did a couple weeks later, with no apology, discount, gift card, nothing.I sent a few follow up E-mails explaining the situation and hoping for a response or even attempt to remedy the situation, but they all got ignored. So, now I just make sure after I'm done listening to music at night, I increase the volume before I fall asleep so that the alarm clock wakes me up in the morning. The few times I've fallen asleep listening to music caused problems though, so I now set a back up alarm clock. Anyway, I just thought everyone should know, that every product this company manufactures is defective, and they don't really care that much and won't do anything to remedy the situation. Hope this is helpful.